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How to Fix an HP Officejet Pro 9135 Showing “Offline” (Step-by-Step)

How to Fix an HP Officejet Pro 9135 Showing “Offline” (Step-by-Step)

Your HP Officejet Pro 9135 printer may be powered on and connected to Wi-Fi, but if it shows “Offline” then in most cases, this issue arises from a failed network connection or you may have chosen the wrong printer in Windows possibly. Or it might be one of those stalled print queue processes that lead to no issues as such between your computer and the destined device which accepts any content/all printing-wise on behalf of user(s).

In this guide, we show you how to fix the HP Officejet Pro 9135 offline message on Windows 11 and macOS (and through the HP Smart app). Take the basic checks first, if problem still exists then proceed to the advance troubleshooting steps.

Quick Fix: What to Do When Your HP OfficeJet Pro 9135 Is Not Responding

Here are the steps to get back the printer online:

  1. Perform a power cycle to the printer, computer and Wi-Fi router.
  2. Exercise: Ensure your printer is connected to the same Wi-Fi as your computer.
  3. Disable “Use Printer Offline” in Windows
  4. Print jobs that may have been stuck or paused.
  5. Restart Windows Print Spooler service.
  6. The most relevant step to follow is -- Repair the printer in HP Smart app.
  7. Updating the printer driver and firmware
  8. If the printer keeps disconnecting assign a static IP.

Most connectivity issues with an HP Officejet Pro 9135 printer can be resolved in these steps without factory resetting.

1. Check the Printer’s Wireless Connection

Check the touchscreen on your printer.

Go to Wireless or network settings and check that Wi-Fi is switched on. It will now show on the printer the name of the network it is connected to and, typically, an IP address.

In the case printer not being connected:

  1. Open Settings on the printer.
  2. Choose Network Setup or Wireless Settings.
  3. Choose Wireless Setup Wizard.
  4. Select your Wi-Fi network.
  5. Enter the wireless password carefully.
  6. Wait for the connection confirmation.

Also, connect the printer to a same network that is used by your computer. I.e., if your laptop is connected to the "Home-5G" Wi-Fi and the printer is with an IP address on "Home," they might not be able to see each other. Avoid using a guest Wi-Fi connection for the printer, as some routers isolate devices on their own subnet in any given network.

Technician tip

If the signal is weak on your printer, then temporarily relocate it closer to the router. Wireless signals pass best through lossy materials like drywall, which is why thick walls and metal cabinets and optimally installed wireless range extenders can cause intermittent communication.

Read More: HP OfficeJet Pro 8125 / 8125e Printer Says Offline

2.Restart All Network Devices

Restarting your router properly solves a ton of issues including temporary IP address or network discovery problems.

  1. Turn off HP Officejet Pro 9135.
  2. Disconnect the power cord of your printer for about 60 seconds.
  3. Turn off the computer.
  4. Unplug the router and modem.
  5. Wait 60 seconds.
  6. Reconnect the modem and router
  7. Wait for the full restoration of internet connection.
  8. Turn on both your printer and your computer.

Try printing again. Power cycling the device gives the router a new set of network details and may sometimes fix an HP that is offline but on Wi-Fi.

3. Turn Off “Use Printer Offline” in Windows 11

You can even make a printer go into offline mode manually from Windows. This setting needs to be turned off before new jobs can be accepted by the printer.

  1. Open Settings by pressing Windows + i.
  2. Select Bluetooth & devices.
  3. Choose Printers & scanners.
  4. Select HP Officejet Pro 9135.
  5. Click Open print queue.
  6. Select the Printer menu.
  7. Ensure that Use Printer Offline is disabled.
  8. Also ensure that the Pause Printing option is disabled too.

Select the one that says Ready, with extras like “HP Officejet Pro 9135 Copy 1”, and mark it as your default printer.

Set it as the default printer

Go to:

Settings > Bluetooth & devices > Printers & scanners then click on HP Officejet Pro 9135.

Now disable Let Windows manage my default printer and then click on Set as default.

A well-known trick for fixing the Windows 11 printer offline issue when documents are being sent to a legacy or duplicate print queue.

4. Clear the Print Queue

One corrupt or stalled print job is capable of rendering the entire printer inaccessible.

  1. Open Settings.
  2. Navigate to Bluetooth & devices > Printers & scanners.
  3. Select the HP printer.
  4. Click Open print queue.
  5. Cancel every pending document.
  6. Close the queue, and see a document test page print.

If a document does not want to cancel, restart the Print Spooler service.

Restart the Print Spooler

  1. Press Windows + R.
  2. Type services. MSc, then press Enter.
  3. Find Print Spooler.
  4. Right-click it and choose Restart.
  5. Try printing again.

If the queue still stayed in place, stop the service and remove files from:

C:\Windows\System32\spool\PRINTERS

Then start Print Spooler again. This step may require an admin prompt from Windows.

5. Fix the Printers by HP Smart

HP Smart: Detects communication and reconnect the printer.

  1. Use HP Smart on your PC or smartphone.
  2. Select the Officejet Pro 9135.
  3. Search for an option to Fix, Diagnose or Reconnect.
  4. The app should provide some example instructions on what to do.
  5. When the repair is complete, print a test page.

If the printer is not displayed, select Add Printer and let HP Smart find printers in your area.

Also, if this does not work you can remove the printer from HP Smart and add it again. This will erase no documents from this computer, but it can delete the current printer configuration.

The printer cannot be found by HP Smart

Disable the VPN temporarily and see if your firewall or security software is preventing other computers from seeing your printer. Never Leave Your Security Protection Disabled Forever Rather, then include HP Smart and printer communication as a whitelisted application.

6. Use the HP Print and Scan Doctor

HP Print and Scan Doctor automatically diagnose printer status, network communication issues in Windows computers, drivers missing or corrupt are also checked by it along with print queue.

  1. Get the utility from HP's support website.
  2. Install and open it.
  3. Select the Officejet Pro 9135.
  4. Print and Run Network Diagnostics
  5. Apply any recommended repairs.

This is particularly handy if the printer done have Wi-Fi but Windows thinks it offline anyway.

Do not download printer diagnostic tools from other sites. Bogus utilities, with malware running beneath.

7. Getting Updates Printer Driver and Firmware

When a Windows or router update is installed, it may be that the outdated driver no longer communicates properly.

Update the driver

  1. Visit HP Support.
  2. Search for Officejet Pro 9135.
  3. Select your version of Windows.
  4. The latest complete-feature driver or installation software can be downloaded.
  5. You can install it and restart the computer.

You can also check:

Settings > Windows Update > Advanced options - Optional updates

Check for printer updates or driver downloads

Update printer firmware

Firmware updates might mitigate Wi-Fi stability issues and resolve communication bugs. We suggest you make use of HP Smart, or the update option on your printer. Make sure that the printer is switched on during its update and never disconnected from networking until process completes.

8. Reinstall the Printer in Windows

If the printer still looks offline, you should delete this previous device and add it again.

  1. Open to Settings > Bluetooth & devices > Printers & scanners.
  2. Choose HP Officejet Pro 9135
  3. Click Remove.
  4. Restart the computer.
  5. Go to HP Smart or back: Printers & scanners.
  6. Choose Add device.
  7. Choose the printer when it pops up.

If you have multiple versions, pick the entry that correctly displays your network connection instead of selecting a duplicate WSD or USB option.

You’re taught up for utmost depended on connection with the aid of using installing yr printer via HP Smart or HP’s reputable driver bundle, as opposed to simply robotically improving over Windows.

9. Now provide a static I.P address to the Printer

The router might be evicting HP Officejet Pro 9135 from Wi-Fi. And in those cases, Windows might look for the printer at its previous address.

A better approach in the case of DHCP is a reservation on the router:

  1. Retrieve the printer network information
  2. Record its MAC address.
  3. Access router administrator page
  4. Open DHCP→LAN/Connected devices
  5. Configure a reservation for the MAC address of printer.
  6. Restart the printer and router.

This allocates the printer a consistent local IP address every time.

In situations involving advanced users, it is also possible to configure a static IP on the printer but that pass must be out of automatic DHCP range router or well reserved. Using incorrect manual settings can disconnect the printer, so use the router reservation method whenever possible.

10. Reset the Printer’s Network Settings

Should the printer still not connect, try resetting its network settings rather than running a factory reset on it.

Search on the touchscreen under a path like:

Settings → Network Setup → Restore (network defaults)

This wording may differ a bit from firmware version to another. After the reset:

  1. Restart the printer.
  2. Run the Wireless Setup Wizard.
  3. Reconnect it to your own Wi-Fi network.
  4. Readd it from HP Smart or Windows.

Network reset clears stored wireless passwords and network information, but should not delete printer settings or saved scans.

Printer Works from a Phone but Not from Windows

That typically means the printer and Wi-Fi seem functional, but Windows has a driver queue or discovery issue.

Try these steps:

  • Remove duplicate printer entries.
  • Set as default correct printer
  • Clear the print queue.
  • Restart Print Spooler.
  • Reinstall the HP driver.
  • Disable VPN software temporarily.
  • Check that the Windows and printer are connected to the same network

If the printer functions over USB, but not Wi-Fi however: Router configuration and wireless signal strength settings are obviously responsible; check if network isolation is active.

When the Printer Keeps Going Offline

Frequent leading disconnections generally means either;

  • Weak wireless signal
  • Router firmware or compatibility problems
  • Automatic IP address changes
  • Printer firmware that needs updating
  • Band steering between 2.4 GHz and 5Ghz
  • Guest network isolation
  • VPN or firewall interference

Locate the printer within a reasonable distance from the router, upgrade to newer firmware on your router and configure DHCP reservation. If your router has 2.4 and 5 GHz combined into one network name, by testing the printer on a stand-alone dedicated signal (like from just a basic Wi-Fi extender) in that frequency range may yield more reliable results.

Final Recommendation

 Check the Wi-Fi connection and Restart Network Equipment 2: Disable Windows offline mode, Clear Stuck Jobs, And Reconnect Printer by HP Smart. That is All to do for this most effective way of rebooting up your damaged HP Officejet Pro 9135 that you would have be smarter in order Never ending Retry print jobs again! When it reoccurs, upgrade the firmware and make a router DHCP reservation so that printer always has the same IP address on your network.

Frequently Asked Questions

1. My HP OfficeJet Pro 9135 printer shows offline although it is connected with Wi-Fi.

The printer may have been assigned a new IP address, might connect to another network during the printing process of Windows using an obsolete entry for this printout. Usually this can be solved by restarting the router, clearing the queue and reinstalling that printer.

2. Disable offline mode in HP OfficeJet Pro 9135?

Open the printer’s queue in Windows via SETTINGS > BLUETOOTH & DEVICES > PRINTERS AND SCANNERS. Go to the Printer menu and unsubscribe from Use Printer Offline.

3. Can I still resolve the issue without having to reinstalled the printer?

Yes. First of all, reboot the printer as well they forget router messing together, ensure once your wireless connection is working progress web based Must Restart Wireless Printer Off – Disable Offline Mode Clear Stuck Queue Reboot Print Spooler If Windows still cannot talk to the device, only then is a reinstall necessary.

4. When should I reach out to HP support?

Call HP in case printer is found unable to detect any wireless networks, only loses connection ever after network reset or if it shows hardware errors and does not print through Wi-Fi as well cable too. All of these symptoms are potential signs that the device has a problem with its hardware or wireless module.